Reservation Change
Reservation changes causes recalculation and re-comparison of prices, availability control, checking the return station etc.Change in the hirer’s name, in the credit card information and picking up station are not accepted for the online reservations.In such a case please cancel your reservation and make a new one.
Cancellation Policy
- Up to 96 hours before arrival: Full refund of the deposit.
- Between 96 and 48 hours before arrival: 50% of the deposit is retained.
- Less than 48 hours before arrival: 100% of the deposit is retained, regardless of when the booking was made.
No- show
- In case of no show the renter will be charged the entire cost of the rental.
- For delays in rentals, the day and hour mentioned in the reservation are accepted valid for the new price calculations.
- In case of 4 hours delay of the renter, Voyager Rent a Car reserves its right to relief from reservation without guarantying availability for any other vehicle.
Extension of rental or changing the place of delivery
- Voyager Rent a Car confirmation is needed for extension of rental or changing the place of delivery.
- A possible unavailability of the car may occur for the period you demanded a car and for that reason the car should be returned on the exact day and hour as indicated reservation or renting contract.
Prepayment and Deposit
- A down payment is required for all rentals, the amount of which is determined by the total rental cost.
- A security deposit is required for all rentals. The amount varies depending on the vehicle category.
- The security deposit can only be blocked via credit card (debit cards are not accepted).
- The credit card holder must be present during the contract signing and vehicle pick-up, carrying their ID card (or passport).
